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Below you will find all the latest information on Orchard Village. If you have a question that you can’t find the answer to in the appropriate section or think something is missing then please email us on email@example.com.
If you are a shared-owner or freeholder then you will find further information that just relates to you in the dedicated shared-owner and freeholder sub-section below.
Aaron Heating Services is continuing to offer full heating system tests for free in all homes (including shared-owners and freeholders).
All residents, tenants and homeowners, were offered full heating system tests in December, but if you have not yet booked an appointment and still want one, please call Aaron Heating Services urgently on 01473 835153 between 8.00am and 5.00pm, Monday to Friday.
To help you to use the heating controls in your home correctly, we have created a video and a simple user guide giving you step-by-step instructions.
Some residents have reported to us that they heard fire alarms going off which weren’t responded to automatically by the Fire Brigade. The Fire Brigade have since visited Orchard Village to reassure residents and address the issues that were raised, and we are working closely with them. Please remember the Fire Brigade’s recommendation that if you believe there is a fire then call 999 immediately.
Concerns about unusual smells
Some residents had previously raised concerns about unusual smells, which they believed were caused by combustible gases in the air. Although our records show that all approvals in relation to land gases were granted by the local authority at the preconstruction phase, as a precaution we have appointed expert consultants to undertake independent testing to investigate. We are pleased to confirm that the internal air quality surveys have shown no trace of methane, carbon monoxide and/or hydrogen sulphide. The concentration of these gases was found to be zero.
As well as the three gases highlighted above, the consultants also tested the levels of oxygen and carbon dioxide inside homes. The level of carbon dioxide was well below the European Commission’s Exposure Limit Value (which is the level at which air pollutants can be linked to adverse health effects) and the level of oxygen was at a similar level to the concentration found outside in the open-air.
Alongside this, the consultants carried out periodic and continuous monitoring for ground gases. This testing is now complete and has not identified any elevated concentrations of ground gas that would indicate a risk to properties on the estate.
There have been some complaints from residents on Broadis Way about mice infestations. We arranged pest control investigations at these properties which have shown there isn’t an infestation but there was some evidence of mice in specific areas, so we are carrying out works to ensure any gaps are filled to prevent future entry by rodents. If you are experiencing problems with mice then please let us know.
We know that there have been instances of vandalism and anti-social behaviour on the estate, in particular vehicles being stolen or broken into. We will not tolerate this, and are working with the local police to investigate these crimes. We need your help to solve this - please report any crime to the local police immediately.
In addition, although CCTV is installed across the estate in line with the planning obligations set out by London Borough of Havering, having listened to residents’ feedback, we will be installing more CCTV cameras.
We are holding a drop-in event on Monday 13th March 2017, 4pm - 7pm, at the Mardyke Community Centre. This will be an opportunity for you to meet with us directly and ask any questions you may have.
There will be representatives on hand to discuss the following areas:
Phase one and two residents
We are still carrying out surveys of phase one and two of the estate. Therefore only after this work is complete will we be able to assess whether any compensation is owed to residents who live in these blocks, and if so, how much. We will of course keep you updated on this.
Phase three residents
While work is still ongoing to phase three, surveys of these blocks are complete, which showed there were defects. Therefore, we have already made initial compensation payments to those living in these blocks. The amount of compensation offered was calculated on the extent of the delays already experienced in having defect works carried out and for the disruption this has caused. A full survey of the estate is still ongoing to identify any additional works, so we aren’t in a position to calculate final compensation payments yet but will update you on this as soon as we’re able.
If you have a query about the ongoing remedial works across the estate or in your home you can get in touch with us via firstname.lastname@example.org.
You will receive a response within five working days by members of the project team - Karen Ayling, Shaheen Mahtabuddin and Valery Chu. If you don’t have access to email, visit the Orchard Village Office and ask the staff there to email us on your behalf.
You must still report general or emergency repairs via our customer contact centre by calling 0300 500 8000.
Please note that in order to ensure we can fix any problems as soon as possible we need to either speak to you, or someone in your household, directly about a repair.
3-pin fittings were originally used when phases 1 and 2 of Orchard Village were built as they were the most energy efficient bulbs available at the time. However, having listened to your feedback, most residents would find 2-pin bulbs more economical. This is not a defect with the fittings or the overall build specifications, but we understand this change would make a big difference to you.
Therefore we have decided to replace these fittings for all residents, so you can then use cheaper 2-pin bulbs.
This work will be carried out by a qualified electrician during March 2017, block by block. They will need access to your home to replace these light fittings and will be knocking on doors to carry out this work at a convenient time for you, between 8am and 5pm Monday to Friday on the dates shown below. If you want to make a specific appointment for this work to be done, please call Wiggett Electrical on 01277 231 906. It will take approximately 30 minutes to replace all the fittings in your home.
w/c 6th March
Sunflower Court; Bluebell Court, Snowdrop Court, Discovery Court, Damson Court
w/c 13th March
Greengage Court, Bramley Court, Braeburn Court, Harvest Court, Plough Court
w/c 20th March
Blenheim Court, Barley Court, Farrier Court, Elstar Court, Merlin Court
w/c 27th March
Dunlin Court, Skylark Court, Poppy Court, Broadis Way, Lower Mardyke Avenue, Apple Tree Lane (even numbers), Plum Lane (even numbers)
Heating and hot water
As a gesture of good will, due to the difficulties that many of you have had with your heating and hot water recently and the inconvenience this has caused, we will take full responsibility for the upkeep and maintenance of your heating system for the remainder of the winter, until the end of April 2017. At this time we will review the system again and explain what will happen with the maintenance contract of your heating system from May 2017 onwards.
If you haven’t already, don’t forget to book in your free heating system test with Aaron Heating Services before the 28 February 2017. Appointments can be made by calling Aaron Heating Services urgently on 01473 835153 between 8.00am and 5.00pm, Monday to Friday.
To help you to use the heating controls in your home correctly, we have created a video and a simple user guide giving you step-by-step instructions. Please see ‘heating and hot water’ section above.
Buying back your home
We remain committed to providing you with the quality home you were promised. However, due to the defects in your home and the inconvenience this has caused you, we have agreed in principle to buy back your property – should you wish to sell it to us. Letters and FAQs have been sent to all shared-owners and freeholders outlining our offer. We understand you may well have more questions, but at this stage we are asking anyone interested in selling their home to us to register their interest by Monday 6 March 2017. You can do this by e-mailing email@example.com