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Circle values specialist expertise and will work with organisations within and outside the housing sector to share best practice. We will work closely with organisations such as Stonewall, Scope, MIND, Race for Opportunity and others to provide the best possible services to our customers and staff.
Circle Housing is a Stonewall Diversity Champion and a member of Race for Opportunity.
Circle Housing has ‘two ticks positive about disabled people’ accreditation, which recognises our commitments to employ, support and develop the skills of disabled staff.
Circle Housing is a member of the Housing Diversity Network.
If you need to arrange a telephone interpreter please contact us and a customer service advisor will be able to help you.
The law about equality and diversity is the Equality Act 2010. The main aims of the Equality Act are to:
The Act protects people from discrimination on the basis of certain characteristics. These are known as ‘protected characteristics’ and include:
As your landlord or service provider, we are expected to collect diversity data by our regulators, to ensure we understand our customers.
By telling us more about you, it also helps us plan and tailor our services more effectively. We use this knowledge in our equality analysis programme. This is how we ensure that changes we make don’t negatively affect those with ‘protected characteristics’.
We understand and respect the privacy of our customers and appreciate that no one is obliged to tell us any information that they don’t want to. We comply with the Data Protection Act and our data protection policy.
We will ensure that we meet the requirements of the Equality Act 2010, so that all customers are able to use the parts of our offices that are open to the public.
We provide an adaptations service if you need additions or changes made to your home to meet your needs. In the past, we have built ramps, added handrails, fitted easy-turn taps, and converted a traditional bathroom into a wet room.
Often your local council will be responsible for paying for adaptations via a government grant. We will help you apply for this grant and offer advice, or refer you to specialist help.
Circle will ensure that our customers have access to information about their rights and responsibilities and the opportunities and services that are available.
We provide translation, transcription and interpreting services and produce information in a variety of multi-media formats. We aim to ensure that our website is accessible to all customers.
Harassment is any deliberate attack suffered by an individual or group because of their race, religion, gender, sexual orientation, age or disability. Harassment can range from unpleasant remarks to physical violence.
A hate crime is any form of harassment that is also a criminal offence. Some examples of behaviour that can be classed as hate crime are:
We believe that any form of harassment or hate crime is completely unacceptable. We are committed to working with partners such as the police and local councils, to prevent and tackle harassment and hate crime.
We aim to employ a workforce that reflects, at all levels, the diversity the many communities we serve.
We are committed to ensuring that all staff have equal opportunities to develop their potential and progress within the organisation, and are treated fairly, without unlawful discrimination.
We will promote a healthy working environment where everyone is treated with respect and dignity and in which no one feels threatened or intimidated because of his or her differences.
We expect all our staff to be aware of diversity when they carry out their responsibilities. They should think how to apply that awareness in their day-to-day role of supporting customers and colleagues. Training on equality and diversity is mandatory for all staff at Circle.
Circle will ensure that consultants, contractors and partners are aware of the importance of equality and diversity to us.
We will help them to understand the diverse needs of our customers in order that they are better equipped to provide an effective service to all our service users.
When we select companies to work with, their commitment to equality and diversity is one of our key criteria in the selection process.