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Your starter tenancy agreement is very important as it sets out the legal rights and responsibilities that you have as the tenant and we have as the landlord. Your starter tenancy agreement is a legal document and you should keep it in a safe place.
This document can be ordered in a variety of formats, such as large print, Braille, audio or into an alternative language. For further information, please contact us.
For the first year as a tenant with us, you will receive a starter tenancy. This is known as an assured shorthold tenancy. It is a short term tenancy and intended to last for 12 months.
Starter tenancies are different to other types of tenancies. They are a trial period for new tenants to help them get off to a good start in their new home. They can also help ensure tenants keep to their responsibilities, such as paying their rent and not causing a nuisance.
The starter tenancy gives us stronger powers to deal with any breaches of the tenancy agreement and if necessary we can quickly end your tenancy.
Rent payment is a priority and it must be paid on time. We use the money we receive in rent to build new homes, carry out repairs, and provide services.
You can pay your rent by Direct Debit, standing order, over the phone, using our website, or in person at Post Offices and other outlets with e-pay or PayPoint facilities. If you receive a benefit to help you with your rent payments, you must let us know.
If you can’t pay your rent on time, please get in touch with us straight away. We will hopefully be able to come to an arrangement for you to repay any arrears before they mount. However, in some serious circumstances we may have to take legal action to get the money we are owed. This is a serious step and may result in ending your tenancy.
We can help you access support and advice around your money, such as checking that you are getting all of the benefits you are entitled to and getting money advice to help you maximise your income.
During your first year with us you will receive at least two review visits to your home. This is to make sure you are keeping to the terms of your tenancy agreement by paying rent, looking after your home and not causing a nuisance to others.
We will try to help and support you to resolve any problems that arise. This may mean us making extra visits to you.
As a starter tenant you have a number of important rights, which are all set out in your tenancy agreement. For example, you have the right to have repairs carried out to your home and the right to make a complaint. However, during the period of the starter tenancy there are some rights that you do not have. This includes rights to:
You will get all of these rights if you sign the fixed term tenancy agreement after your starter tenancy.
It is really important that you let us know if you are having problems with your tenancy as soon as possible so we can try to help you sort out the problem or get the right help.
If you have broken the terms of your tenancy agreement, we will contact you to discuss the problem and what you must do to put things right. But if there is a serious breach of your tenancy, we may take immediate legal action to end your tenancy.
You can end your starter tenancy at any point during the 12 months. You will need to give us 28 days written notice before you wish to leave.
We’ll review your starter tenancy before it ends. If there are no problems, we will ask you to come in to sign a fixed term tenancy with us.
However, if you have had any problems with your tenancy, like rent arrears, irregular rent payments, anti-social behaviour or other tenancy breaches, then we may not sign you up to a fixed term tenancy.
Depending on the situation, we will either extend the starter tenancy for up to six months or follow procedures to end your tenancy.
If you complete your starter tenancy and there are no issues, we will ask you to come in to sign a fixed term tenancy with us. A fixed term tenancy is a type of assured shorthold tenancy. It gives you have the right to live in your home for a fixed period of time, which will usually be for five years.
If you disagree with the decision to extend or end your starter tenancy, you can appeal the decision.