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Customer Services

We care about providing great homes and services to our customers. If you tell us that something has gone wrong or you are not happy with a service we provide, it gives us the opportunity to put things right for you.

Please note, we agreed a new Complaints Policy in July 2016. The new policy and a revised Key Information Sheet can be viewed following the links below. Changes to timescales are being implemented from the 1st September 2016, changes to the review stage of our process were implemented immediately.

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General enquiry

Need to get in touch with us? Please use our general enquiry form.

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Report Anti-social behaviour

If you or anyone else in your household is experiencing anti-social behaviour you should report it through our website.

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Make a complaint

Need to make a complaint? Please use our complaints form.

This is a summary of our complaints procedure. Get in touch with us or click here to download a copy of our complaints policy (PDF), which has full details of how we will work with customers to put things right.

Click here to download the Complaints Key information sheet (PDF)