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Below you will find all the latest information on Orchard Village. If you have a question that you can’t find the answer to in the appropriate section or think something is missing then please email us on firstname.lastname@example.org.
If you are a shared-owner or freeholder then you will find further information that just relates to you in the dedicated shared-owner and freeholder sub-section below.
Aaron Heating Services is offering heating system tests for free in all homes (including shared-owners and freeholders) again this year.
If you would like to book an appointment for a heating check, please call Aaron Heating Services on 01473 835153 between 8.00am and 5.00pm, Monday to Friday.
To help you to use the heating controls in your home correctly, we have created a simple user guide giving you step-by-step instructions.
Following the serious fire at Grenfell Tower in Kensington, we understand that many of our residents will be concerned about fire safety and cladding on their homes and we want to reassure you that your safety continues to be our priority and we have measures in place to ensure this.
Please visit our fire safety in your home dedicated page which includes advice on how you can keep safe in your home and answers to some frequently asked questions. As you may know, we work closely with, and are guided by, the advice of the London Fire Brigade who have confirmed they are happy with our approach to fire safety at the estate.
Please read our update on fire safety.
Willmott Dixon’s fire stopping remedial works are progressing and are due to complete the internal works by November. Following this, there will be some further external work that will need to be undertaken and we will update on the timetable as soon as possible.
Concerns about unusual smells
Some residents had previously raised concerns about unusual smells, which they believed were caused by combustible gases in the air. Although our records show that all approvals in relation to land gases were granted by the local authority at the preconstruction phase, as a precaution we have appointed expert consultants to undertake independent testing to investigate. We are pleased to confirm that the internal air quality surveys have shown no trace of methane, carbon monoxide and/or hydrogen sulphide. The concentration of these gases was found to be zero.
As well as the three gases highlighted above, the consultants also tested the levels of oxygen and carbon dioxide inside homes. The level of carbon dioxide was well below the European Commission’s Exposure Limit Value (which is the level at which air pollutants can be linked to adverse health effects) and the level of oxygen was at a similar level to the concentration found outside in the open-air.
Alongside this, the consultants carried out periodic and continuous monitoring for ground gases. This testing is now complete and has not identified any elevated concentrations of ground gas that would indicate a risk to properties on the estate.
There have been some complaints from residents about mice infestations. We have found some evidence of mice in specific areas, and have therefore commenced a programme of proactive baiting outside of some homes. If you are experiencing problems with mice then please let us know.
We know that there have been instances of vandalism and anti-social behaviour on the estate, in particular vehicles being stolen or broken into. We will not tolerate this and we work closely with the local Police.
We have repositioned the CCTV cameras across the estate to cover places such as the car park entrance and are also in the process of installing rising ramps.
Phase one and two residents
Inspections to residents homes will be undertaken by one of our surveyors along with Willmott Dixon and our Clerk of Works to assess whether there are any outstanding defects that need to be addressed. After the inspection we will make sure you are informed of any works that need to be done, and importantly which contractor will complete these works. are still ongoing in phases one and two of the estate. Once any works are complete, we will we be able to assess whether any further compensation is owed to residents and if so, how much. We will of course keep you updated on this.
Phase three residents
Willmott Dixon has undertaken remedial repairs to a number of houses and flats in phase three, and has arranged appointments with a number of other residents to commence works. However, there are still some people that have not yet agreed an inspection or appointment. Willmott Dixon has a significant level of resource available on site at the moment to deal with defects and this level of resource will not be retained indefinitely. If you have not done so yet, we urge you to to contact Willmott Dixon as soon as possible. Only once the works are complete we will be in a position to calculate the any final compensation payments you are entitled to and we will update you on this as soon as we’re able.
Please be aware that our decision to award any further compensation will be made independently of whether you have chosen the option to sell your home back to us and we may still pay you compensation if you have sold your property and are no longer living at Orchard Village. Compensation for any inconvenience you may have been caused as a result of any defects to your property will be separate from any costs reimbursed by us as part of the buy-back offer package. We are not able to agree additional compensation in conjunction with the buy-back offer.
If you have a query about the ongoing remedial works across the estate or in your home you can visit Willmott Dixon’s dedicated resident liaison officer who is based at 1 Skylark Court on weekdays between 9am and 4pm.
Alternatively, you can get in touch with us via email at email@example.com.
You will receive a response within five working days by members of the project team - Dan Thompson, Shaheen Mahtabuddin and Valery Chu. If you don’t have access to email, visit the housing team at the temporary estate office within the contractor compound on South Street (opposite the Mardyke Community Centre) and ask the staff there to email us on your behalf.
You must still report general or emergency repairs via our customer contact centre by calling 0300 500 8000.
Please note that in order to ensure we can fix any problems as soon as possible we need to either speak to you, or someone in your household, directly about a repair.
Our housing team is based at the Mardyke Community Centre on certain days during each week:
Mondays 12.00pm - 3.00pm: Orchard Village resident drop-in
Wednesdays 9.00am – 12.00pm: Orchard Village resident drop-in
Fridays 9.00am – 3.00pm: Orchard Village resident drop-in
The housing team will be moving to its new office at Mick Fury House on Lowen Road when the fit out of the facilities is completed this autumn.
3-pin fittings were originally used when phases 1 and 2 of Orchard Village were built as they were the most energy efficient bulbs available at the time. However, having listened to your feedback, most residents would find 2-pin bulbs more economical. This is not a defect with the fittings or the overall build specifications, but we understand this change would make a big difference to you.Therefore we have decided to replace these fittings for all residents, so you can then use cheaper 2-pin bulbs.
You will have received your 2017/18 service charge estimate at the end of February. If you have any queries you can email firstname.lastname@example.org.
You can also download a guide to your management fees and service charges here.
Heating and hot water
As a gesture of good will, due to the difficulties that many of you have had with your heating and hot water recently and the inconvenience this has caused, we will take full responsibility for the upkeep and maintenance of your heating system for the remainder of the winter, until the end of March 2018.
To help you to use the heating controls in your home correctly, we have created a simple user guide giving you step-by-step instructions. Please see ‘heating and hot water’ section above.